General Conditions of Online Sale
These General Conditions of Use and Contracting (hereinafter, "the General Conditions") govern the access and use of the website accessible through the domain name www.guerraysociedad3.com and its subdomains (hereinafter, "the Website"), as well as the contracting and payment of services through it. Simple access to the Website grants the person doing so the status of User of the Website (hereinafter, "the User") and implies acceptance of all the terms included in these General Conditions. If the User does not agree with these General Conditions, they must immediately leave the Website without using it.
By accepting these General Conditions, the User declares:
1. That they have read, understand, and comprehend what is stated here.
2. That if they are about to contract any product and/or service, they have sufficient capacity to do so.
3. That they assume all the obligations set forth herein.
4. That they are responsible for providing their data correctly in the purchase processes established on the website, paying special attention to the introduction of banking and personal data.
General Information of the Website
In compliance with the provisions of Article 10 of Law 34/2002, of July 11, on information society services and electronic commerce, the following general information about the Website is provided:
Holder: CORTIJO SOCIAL MEDIA SL (hereinafter referred to by its commercial name, "CSM").
N.I.F.: B90143066
Postal address: Calle Imagen 6, 2º A y B
E-mail: info@cortijosocialmedia.com
Phone: 954905047
Through this Website, CSM offers an advance ticket sales service for the III International Congress War and Society in the Hispanic Monarchy, facilitating the public and users to acquire services, managing the distribution of the same on behalf of the promoter
In these Legal Conditions, you will find all the necessary information about the procedures that the user must follow to register for the Congress, the terms and conditions, return policy, etc.
For all matters related to the management of the user's personal data, please visit our Privacy Policy.
Contracting Conditions
Main characteristics of shows and/or events
The main characteristics of the events, congresses, training courses, etc., offered through the Website can be consulted in the descriptive sheet presented on the Website.
Purchase Procedure and Payment Methods
The language in which the user can formalize the contract is Spanish. The procedure for purchasing products through the Website is as follows:
1. From the event's website, the User must enter their name, surname, ID number, province, phone number, and an email address, select the registration mode, and any other information that may be requested to properly manage the registration.
2. To finalize, the user must accept the contracting conditions by checking a box and clicking the "Accept" button.
3. Next, the payment will be made through a secure payment gateway with CaixaBank. The User must provide additional data related to the purchase card and confirm the purchase by clicking the "Finalize" button. The User will receive, at the provided email address, an email confirming the successful completion of the purchase process with information about the event for which registrations have been purchased, as well as a registration reference number. This reference number uniquely identifies the purchase made through the Website and is the way CSM staff can identify your purchase if you need to make any inquiries. CSM will keep an electronic proof of the contracting made by the User and will be available to them upon request.
The payment method offered on the website is: CaixaBank virtual POS.
Correction and Identification of Data Entry Errors
When the User forgets to complete any data marked as mandatory with a red asterisk, they will not be able to advance in the contracting or validation process until they have completed it. An on-screen message will notify them of this.
Collection of Registrations/Reservations
CSM does not send registrations/reservations by postal service. The receipt of the same will be made only to the email address we will send after payment confirmation.
Price and Shipping Costs
The prices indicated for each service include, unless expressly indicated otherwise, Value Added Tax (VAT) and, in any case, are expressed in Euros (€).
The applicable VAT for congress registration will be 21%.
There are no shipping costs for registration fees.
Right of Withdrawal
The User must ensure the accuracy and suitability of the data entered before processing the purchase, as it is not possible to return tickets purchased for shows or events with show conditions once the purchase has been made. Inability to attend or making a mistake in registration are not reasons that allow for a return. Entries may be canceled for possible technical or operational issues attributable to CSM. In this regard, the User cannot exercise the right of withdrawal or resolution provided for in Article 103 of Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, as the exercise of the same is excluded.
Cancellations of registration as congress attendees must be requested in writing and will be refunded after the congress, as follows:
Cancellations made more than 30 days before the Congress start date: no penalty, 100% refund.
Cancellations made less than 30 days before the Congress start date: 100% penalty.
Notwithstanding the above, when the amount of a purchase has been charged fraudulently or improperly, using a payment card number, the cardholder may request the cancellation of the charge to CSM, provided that a prior report of these facts is accredited. The refund of the amount will be made through a written claim, to which the documents (report) accrediting the loss or theft of the card used for payment must be attached.
Complaints, Claims, and Information Requests
The User can direct their complaints, claims, or information requests to the CSM Customer Service, using any of the following methods:
1. Sending an email to info@cortijosocialmedia.com
2. Calling the phone number 954905047, from Monday to Friday (from10:00h a 14:00h).
CSM will respond to the claims received as soon as possible and in any case within a maximum period of one month from the filing of the claim.
CSM will provide the User with an identifying key and/or a receipt by email, so that they have proof of their complaint or claim.
CSM has official complaint/claim/denunciation forms, which the User can request from Customer Service.
Nullity and Ineffectiveness of Clauses
If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect that provision or the part of it that is null or ineffective, the General Conditions remaining in all other respects, considering such provision totally or partially as not included.
Applicable Law
These General Conditions will be governed and interpreted in accordance with Spanish law. Among others, by Royal Legislative Decree 1/2007 of the General Law for the Defense of Consumers and Users, and Law 34/2002 on information society services and electronic commerce.
Competent Jurisdiction
In case of litigation between CSM and the User, the latter may bring their action before the Spanish courts corresponding to CSM's domicile, or before the courts of the place where the User is domiciled.
